Stop Blasting Emails.
Start Building Awareness.
Creative corporate communications, training and group coaching for technology change programmes. We treat your employees like your most important customers - crafting unforgettable campaigns, newsletters, podcasts, and onboarding experiences that people actually want to engage with.
Be honest: Is your company Slack channel mostly on mute?
In tech, you’re launching incredible products for your customers every single day, so why does change communications still feel like a generic corporate memo?
When your internal updates look like walls of text, your teams tune out. Brand affinity drops, and great company culture gets lost in the noise.
Light Spark Group changes the channel 🤳
We bring agency-style creativity, strategic storytelling, and structured tech adoption frameworks to your Tech Change Programme.
We don't just "share information"
We create internal hype.
Tech Change Communications: How We Work Together
1. The Rollout Sprint (Project-Based)
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Best for: High-stakes go-lives, system migrations (Cloud, ERP, CRM), or new platform launches.
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What you get: A fast, high-impact change communications campaign designed to minimise user resistance, drive immediate adoption, and reduce day-one support tickets.
2. The Fractional Change Comms Consultant
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Best for: Complex, multi-phase enterprise tech transformation programmes.
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What you get: A senior strategic partner embedded in your PMO or leadership team. We align IT, HR, and executives, translating your technical roadmap into business value without the full-time overhead.
3. The 'Translate Tech' Coaching Cohort (Per Programme)
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Best for: Technical leads, product managers, and engineers.
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What you get: High-energy group coaching that teaches your technical experts to stop pitching features and start communicating business impact to non-technical stakeholders.
Services
Tech Change
& Transformation Comms
Tech Adoption
& User Enablement
"Translate Tech"
Leader Coaching
Strategic campaigns that drive employee engagement. Think of it as a creative marketing agency, but strictly for your digital transformation. High-production town halls, interactive launch countdowns, and dynamic internal campaigns that turn technical rollouts into highly anticipated company milestones.
Turning complex software rollouts into daily team habits. We build high-impact communication pathways and rollout strategies that bridge the gap between your technical implementation team and the end-user. The result? Accelerated platform adoption, clear user benefits, and drastically fewer day-one support tickets.
High-energy, ICF-accredited coaching to help your tech leads drop the jargon. Give your engineers, product managers, and technical leads the communication skills they need to lead through change. We train them to amplify their impact, influence non-technical stakeholders, and present technical concepts with confidence.
Who We Partner With
We don’t do dry, standard corporate messaging. We partner with forward-thinking leaders navigating high-stakes digital transformations who know that successful tech adoption starts with their people.
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Enterprise Tech & Complex Sectors: Distributed workforces where cutting through technical noise and legacy-system inertia is the only way to drive user adoption.
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Fintech & Fast-Growth Scales: High-velocity environments where software frameworks change rapidly, and internal teams must adapt instantly without losing cultural alignment.
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CTOs, CIOs, & Transformation Leaders: Busy executives who have the technical vision but need a tech-fluent change communications partner to land the narrative and de-risk the rollout.
Trusted by leaders at: Charlotte Tilbury, The ITSM People, Allied ESM/Halo, BT, Vanquish Tech, John Lewis & Partners, HIT Global, CI Projects, Richmond Pharmacology, Oxford University, IQEQ, and Softcat.
Read our Internal Hype
In Their Words
"I highly recommend working with Lucy, I’ve been beyond impressed with her capabilities since day one! She is top of her game, incredibly proactive, emotionally intelligent, selfless & helpful, has a wide range of knowledge, confident to say what needs to be said, and gives it her all. Genuinely one of the best people I’ve ever had the pleasure to work alongside."
Sam Ringrose
Ops Excellence Professional
John Lewis & Partners
"Lucy has an incredible way of instilling confidence. She sees possibilities where others see roadblocks and brings a contagious positive energy to every situation. Her passion for helping people and organizations grow is inspiring, and she has a unique ability to turn even the toughest challenges into opportunities for progress."
Rob Handzel
Director
Vanquish Tech
"Beyond her expertise, Lucy's communication skills, professionalism, and ability to foster collaboration set her apart. She doesn't just offer solutions—she empowers teams to embrace change confidently. I highly recommend Lucy to any organisation looking to enhance efficiency and implement sustainable improvements.
Thank you, Lucy, for your dedication and impact!"
James Sprenger
MD
Vanquish Tech
"I have worked with Lucy for just over 6 months in the context of the BT Digital DevSec Ops Transformation programme. From our first meeting I’ve found Lucy to be extremely personable, authentic, honest and a great communicator. She is clearly comfortable working in large change and transformation programmes, bringing energy and empathy which has been appreciated by our colleagues. Lucy has brought creative ideas to engage colleagues on our journey and has pro-actively contributed to training, newsletter and digital content. Lucy is a strong collaborator and has leveraged her service experience to help organise and drive forward requirements workshops She has also supported the team with the consolidation of use cases, underpinning non-functional requirements for vendors. In summary. It’s a pleasure working with Lucy, and I would recommend her for any similar roles focusing on Change, Communication and Adoption"
Ed Moody
Programme Manager
BT
"Lucy has been an outstanding colleague to collaborate with—always proactive, customer-focused, and forward-thinking. Throughout the programme, she has seamlessly taken on multiple change roles, all aimed at embedding security across the entire software development lifecycle.
Her professional and positive approach makes her a pleasure to work with. Deadlines are consistently met, and her contributions are always valued and respected. It’s been a genuine joy partnering with Lucy to produce a range of artefacts and communications that have elevated the visibility and progress of our cross-group initiative e.g. scoping, terms of reference, cross department communication progress bulletins and creation of a comms plan."
Damon Kumi
Senior BA
BT
"I have had the pleasure of being part of the End to End Process and CI team. Lucy heads up the team and brings a wealth of experience and positive energy. Lucy is passionate about our brand and has our customers at the heart of everything she does.
Her drive and infections personality has helped me progress within my chosen area and Lucy continues to offer support and guidance."
Dexter Martindale
Problem Manager
Virgin Media O2
