Tech keeps shifting. We help people shift with it.
Light Spark Group is here for the moments when technology moves faster than your organisation can keep up. We work across a diverse portfolio of tech transformations: translating the complicated, calming the chaos, and making sure your people feel equipped rather than overwhelmed.
In Short: We’re a tech change consultancy that focuses on the people side of change.
That means no jargon-filled decks, no vague promises, and no "transformation theatre." Just clear guidance, honest conversation, and the kind of support that helps real people make real progress.
Here’s what we do:
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Shape a narrative that cuts through noise and gives everyone a steady direction
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Turn tech transformations into something relatable, not intimidating
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Help leaders communicate with confidence, clarity, and credibility
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Bridge the gap between technical detail and everyday understanding
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Keep teams aligned, informed, and able to move even when things get messy.
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Work with teams and individuals in co-created way to enable personal and professional development.
Change doesn’t have to feel like a shock to the nervous system. With the right story, the right support, and the right energy, it becomes something people can actually get behind and feel positive about.
Light Spark Group brings that, well... spark.
Our Approach
Technology change succeeds when people succeed.
We help organisations navigate the people side of technology and transformation, ensuring change is understood, supported, and successfully adopted. Our focus is on creating practical, people centred change experiences that build confidence, engagement, and long term success.
Why
Because technology change is about more than systems and processes. Real success depends on whether people understand the change, feel supported through it, and are able to adopt new ways of working with confidence.
When
We support organisations through digital transformation, system implementations, organisational change, process redesign, and post go live adoption. Whether change is at the planning stage or already underway, we help bring clarity and momentum.
Who
We work with leaders, managers, teams, and stakeholders across the organisation. Our approach ensures people at every level feel informed, involved, and equipped for change.
How
We combine empathy with practical delivery. Through stakeholder engagement, communication, training, leadership support, and adoption planning, we help organisations create change that feels clear, achievable, and sustainable.
What
The result is stronger engagement, smoother transitions, and better outcomes from technology change, with people at the centre of the process.
What sets us apart?
We speak human, not hype.
Technology change can become noisy and overwhelming very quickly. We cut through the complexity with clear, grounded communication that helps people understand what is changing, why it matters, and what it means for them.
We blend strategy with practical delivery.
You are not getting a presentation and a goodbye. We work alongside your teams to help change land in practice, supporting adoption in the day to day reality of workflows, behaviours, and culture.
We stay steady when things get messy.
Transformation rarely follows a straight line. We bring a calm, honest, and people focused approach that helps organisations navigate uncertainty while keeping teams engaged and supported.
We translate complexity into clarity.
Whether it is AI, automation, or large scale digital transformation, we make complex change understandable, relatable, and actionable for people across the organisation.
We put people at the centre of change.
Successful transformation depends on trust, engagement, and confidence. Everything we do is designed around how people experience change, helping individuals feel involved, supported, and ready to adapt.
We create momentum that lasts.
Change is not just about launching something new. It is about embedding it successfully over time. We help organisations build lasting momentum through practical support, strong communication, and meaningful engagement.
Happy Clients
"I highly recommend working with Lucy, I’ve been beyond impressed with her capabilities since day one! She is top of her game, incredibly proactive, emotionally intelligent, selfless & helpful, has a wide range of knowledge, confident to say what needs to be said, and gives it her all. Genuinely one of the best people I’ve ever had the pleasure to work alongside."
Sam Ringrose
Ops Excellence Professional
"Lucy has an incredible way of instilling confidence. She sees possibilities where others see roadblocks and brings a contagious positive energy to every situation. Her passion for helping people and organizations grow is inspiring, and she has a unique ability to turn even the toughest challenges into opportunities for progress."
Rob Handzel
Director
"Beyond her expertise, Lucy's communication skills, professionalism, and ability to foster collaboration set her apart. She doesn't just offer solutions—she empowers teams to embrace change confidently. I highly recommend Lucy to any organisation looking to enhance efficiency and implement sustainable improvements.
Thank you, Lucy, for your dedication and impact!"
James Sprenger
MD
"I have worked with Lucy for just over 6 months in the context of the BT Digital DevSec Ops Transformation programme. From our first meeting I’ve found Lucy to be extremely personable, authentic, honest and a great communicator. She is clearly comfortable working in large change and transformation programmes, bringing energy and empathy which has been appreciated by our colleagues. Lucy has brought creative ideas to engage colleagues on our journey and has pro-actively contributed to training, newsletter and digital content. Lucy is a strong collaborator and has leveraged her service experience to help organise and drive forward requirements workshops She has also supported the team with the consolidation of use cases, underpinning non-functional requirements for vendors. In summary. It’s a pleasure working with Lucy, and I would recommend her for any similar roles focusing on Change, Communication and Adoption"
Ed Moody
Programme Manager BT
"Lucy has been an outstanding colleague to collaborate with—always proactive, customer-focused, and forward-thinking. Throughout the programme, she has seamlessly taken on multiple change roles, all aimed at embedding security across the entire software development lifecycle.
Her professional and positive approach makes her a pleasure to work with. Deadlines are consistently met, and her contributions are always valued and respected. It’s been a genuine joy partnering with Lucy to produce a range of artefacts and communications that have elevated the visibility and progress of our cross-group initiative e.g. scoping, terms of reference, cross department communication progress bulletins and creation of a comms plan."
Damon Kumi
Senior BA - BT
"I have had the pleasure of being part of the End to End Process and CI team. Lucy heads up the team and brings a wealth of experience and positive energy. Lucy is passionate about our brand and has our customers at the heart of everything she does.
Her drive and infections personality has helped me progress within my chosen area and Lucy continues to offer support and guidance."
Dexter Martindale
Problem Manager