You know something
needs to shift.
Let's make it happen
Most transformation programmes don't fail because of the strategy. They fail because the conversations that needed to happen didn't. Teams fragment. Momentum fades. Leaders stop saying what they really think.
That's where we come in.
We work with leaders and teams navigating the messy middle of change and transformation - facilitating the sessions that unlock what's stuck, coaching the people who are carrying too much, and helping organisations communicate through complexity.
How we work together
Facilitation
For leadership and programme teams that need to get real.
When a programme has lost its way, a well-designed session can change everything. We design and facilitate bespoke sessions from team resets to strategy days that create the safety for honest conversation and the structure to move forward.
Group Coaching
For leaders who grow better together.
ICF-qualified group coaching for leaders navigating change, transition or growth. A space to think clearly, challenge each other, and build the kind of confidence that sticks.
Change Consulting
For organisations in transformation.
Strategic support for complex change from communication planning to stakeholder engagement and programme advisory. Over fifteen years inside some of the UK's most complex transformations, brought to yours.
Been in the room. Know what it takes.
Lucy Hornsby is a Change & Communication Consultant, Facilitator, and ICF-qualified Group Coach with over 15 years working inside large-scale corporate transformations.
She's worked with Harrods, Selfridges, BT, Charlotte Tilbury, John Lewis, Virgin Media O2 and more. She's seen what happens when programmes lose their way and she's seen what's possible when the right conversations finally happen.
Lucy founded Lightspark Group to bring that experience directly to the leaders and teams who need it most.
In their words
"I highly recommend working with Lucy, I’ve been beyond impressed with her capabilities since day one! She is top of her game, incredibly proactive, emotionally intelligent, selfless & helpful, has a wide range of knowledge, confident to say what needs to be said, and gives it her all. Genuinely one of the best people I’ve ever had the pleasure to work alongside."
Sam Ringrose
Ops Excellence Professional
John Lewis & Partners
"Lucy has an incredible way of instilling confidence. She sees possibilities where others see roadblocks and brings a contagious positive energy to every situation. Her passion for helping people and organizations grow is inspiring, and she has a unique ability to turn even the toughest challenges into opportunities for progress."
Rob Handzel
Director
Vanquish Tech
"Beyond her expertise, Lucy's communication skills, professionalism, and ability to foster collaboration set her apart. She doesn't just offer solutions—she empowers teams to embrace change confidently. I highly recommend Lucy to any organisation looking to enhance efficiency and implement sustainable improvements.
Thank you, Lucy, for your dedication and impact!"
James Sprenger
MD
Vanquish Tech
"I have worked with Lucy for just over 6 months in the context of the BT Digital DevSec Ops Transformation programme. From our first meeting I’ve found Lucy to be extremely personable, authentic, honest and a great communicator. She is clearly comfortable working in large change and transformation programmes, bringing energy and empathy which has been appreciated by our colleagues. Lucy has brought creative ideas to engage colleagues on our journey and has pro-actively contributed to training, newsletter and digital content. Lucy is a strong collaborator and has leveraged her service experience to help organise and drive forward requirements workshops She has also supported the team with the consolidation of use cases, underpinning non-functional requirements for vendors. In summary. It’s a pleasure working with Lucy, and I would recommend her for any similar roles focusing on Change, Communication and Adoption"
Ed Moody
Programme Manager
BT
"Lucy has been an outstanding colleague to collaborate with—always proactive, customer-focused, and forward-thinking. Throughout the programme, she has seamlessly taken on multiple change roles, all aimed at embedding security across the entire software development lifecycle.
Her professional and positive approach makes her a pleasure to work with. Deadlines are consistently met, and her contributions are always valued and respected. It’s been a genuine joy partnering with Lucy to produce a range of artefacts and communications that have elevated the visibility and progress of our cross-group initiative e.g. scoping, terms of reference, cross department communication progress bulletins and creation of a comms plan."
Damon Kumi
Senior BA
BT
"I have had the pleasure of being part of the End to End Process and CI team. Lucy heads up the team and brings a wealth of experience and positive energy. Lucy is passionate about our brand and has our customers at the heart of everything she does.
Her drive and infections personality has helped me progress within my chosen area and Lucy continues to offer support and guidance."
Dexter Martindale
Problem Manager
Virgin Media O2